Privacy Policy
Privacy Policy
ReTechSolutions is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Introduction
This Privacy Policy applies to all personal data we process about you, whether you are a customer, supplier, partner, or visitor to our website. By using our services or website, you acknowledge that you have read and understood this Privacy Policy.
ReTechSolutions, with registered office at 7 avenue de l'Atlantique, 91940 Les Ulis, France, is committed to the circular economy and sustainable technology solutions while maintaining the highest standards of data protection.
2. Data Controller
ReTechSolutions acts as the data controller for the personal information processed under this policy. We are responsible for determining the purposes and means of processing your personal data in accordance with applicable data protection laws.
Contact Information:
Company: ReTechSolutions
Address: 7 avenue de l'Atlantique, 91940 Les Ulis, France
Email: hello@retechsolutions.net
Data Protection Officer: Mahdi Bribech, CEO
3. Data Collection
3.1 Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, company name, job title, and business address.
Business Information: Company details, industry sector, business requirements, and procurement needs.
Technical Information: IP address, browser type, operating system, device information, and website usage data.
Transaction Information: Purchase history, payment information, shipping details, and order preferences.
Communication Data: Records of communications with us, including emails, support tickets, and meeting notes.
3.2 How We Collect Information
We collect personal information through various channels:
Direct submission through contact forms, quote requests, or service inquiries on our website. Website analytics and cookies that track user behavior and preferences. Email communications, newsletters, and marketing campaigns. Business interactions, meetings, trade shows, and networking events. Third-party services and integrations that support our business operations.
4. Use of Personal Data
We use your personal data for legitimate business purposes, including:
Service Delivery: Providing telecommunications equipment, refurbishment services, and circular economy solutions.
Customer Support: Responding to inquiries, providing technical support, and managing customer relationships.
Business Operations: Processing orders, managing accounts, conducting quality assurance, and maintaining business records.
Marketing Communications: Sending relevant information about our products and services, with your consent.
Legal Compliance: Meeting regulatory requirements, legal obligations, and industry standards.
Website Improvement: Analyzing usage patterns to enhance user experience and optimize our services.
5. Data Sharing
We may share your personal data with trusted third parties in limited circumstances:
Service Providers: Third-party vendors who assist in our operations, such as logistics companies, payment processors, and IT service providers.
Business Partners: Authorized partners for joint services, solutions development, or equipment sourcing.
Legal Authorities: When required by law, court order, or to protect our rights, property, or safety.
Professional Advisors: Lawyers, accountants, auditors, and other professional consultants bound by confidentiality obligations.
We ensure all third parties maintain appropriate data protection standards and use your data only for specified purposes under contractual obligations.
6. Data Security
We implement comprehensive technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:
Encryption of data in transit and at rest using industry-standard protocols. Regular security assessments, vulnerability testing, and system updates. Multi-factor authentication and access controls limiting data access to authorized personnel. Employee training on data protection practices and security awareness. Incident response procedures for rapid detection and mitigation of security breaches. Regular backups and disaster recovery procedures to ensure data availability.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law:
Customer Data: Duration of business relationship plus 7 years for legal and tax requirements.
Website Analytics: 24 months for performance analysis and user experience improvement.
Marketing Data: Until consent is withdrawn or 3 years of inactivity, whichever comes first.
Legal Records: As required by applicable French and European law, typically 10 years for commercial records.
8. Your Rights
Under the GDPR and applicable data protection laws, you have the following rights regarding your personal data:
Right of Access: Request a copy of your personal data and information about how it is processed.
Right of Rectification: Correct inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your data (right to be forgotten) under certain circumstances.
Right to Restriction: Limit how we process your data in specific situations.
Right to Data Portability: Transfer your data to another service provider in a structured format.
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Revoke consent for data processing where consent is the legal basis.
To exercise these rights, please contact us. We will respond to your request within one month.
10. Third-Party Services
We may use third-party services to enhance our operations and user experience:
Website analytics platforms (Google Analytics) for usage statistics and performance monitoring. Email marketing platforms for newsletter distribution and communication management. Customer support tools for efficient inquiry handling and ticket management. Payment processing services for secure transaction handling. Cloud storage and computing services for data management and system reliability.
These third-party services have their own privacy policies and terms of use. We encourage you to review their practices and ensure they meet your privacy expectations.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by:
Posting the updated policy on our website with a new effective date. Sending email notifications to registered users and active customers. Highlighting significant changes in our regular communications. Providing notice through our website banner or login screens where applicable.
Continued use of our services after changes indicates acceptance of the updated policy. We recommend reviewing this policy periodically to stay informed about how we protect your data.
12. Contact Information
For any questions about this Privacy Policy, our data practices, or to exercise your rights, please contact us:
Data Protection Officer: ReTechSolutions
Email: hello@retechsolutions.net
General Contact: Mahdi BRIBECH, CEO
Address: 7 avenue de l'Atlantique, 91940 Les Ulis, France
Phone: +33 1 80 86 39 67
You also have the right to lodge a complaint with the French data protection authority (CNIL) or your local supervisory authority if you believe your data protection rights have been violated.
Last Updated: August 21, 2025
Effective Date: This Privacy Policy is effective as of the last updated date.