Terms & Conditions
Terms & Conditions
These Terms and Conditions govern your use of ReTechSolutions services and products. By engaging with our services, you agree to be bound by these terms.
1. Scope and Acceptance
These Terms and Conditions ("Terms") apply to all sales, services, and transactions between ReTechSolutions, a company incorporated under French law with registered office at 7 avenue de l'Atlantique, 91940 Les Ulis, France ("Company," "we," "us," or "our") and the customer ("Customer," "you," or "your"). By placing an order, accessing our website, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. Definitions
"Products" means telecommunications equipment, hardware, software, and related components offered by ReTechSolutions.
"Services" means testing, refurbishment, custom solutions, technical support, and consultancy services.
"Order" means a request to purchase Products or Services submitted by Customer and accepted by Company.
"Delivery" means the transfer of Products to Customer or carrier as specified in the Order.
3. Products and Services
ReTechSolutions specializes in providing high-quality telecommunications equipment from leading manufacturers including Cisco, Huawei, Nokia Alcatel-Lucent, Ericsson, Juniper Networks, Ciena, Siemens, and Tellabs. Our services include equipment testing, refurbishment, custom solutions development, and technical support. All Products are sourced from authorized channels and undergo rigorous quality assurance processes.
4. Ordering Process
4.1 Quotation and Pricing
All prices are quoted in the currency specified and are valid for the period indicated in the quotation. Prices are exclusive of taxes, duties, shipping, insurance, and handling charges unless otherwise specified. We reserve the right to modify prices due to changes in supplier costs, currency fluctuations, or market conditions.
4.2 Order Confirmation
Orders are subject to acceptance by ReTechSolutions. We will provide written confirmation of accepted orders. No contract exists until such confirmation is provided. We reserve the right to refuse orders at our discretion, including but not limited to cases of insufficient credit, unavailable inventory, or suspected fraudulent activity.
4.3 Modifications and Cancellations
Order modifications or cancellations must be submitted in writing and are subject to our acceptance. Cancellation fees may apply for orders already in process. Customer is responsible for all costs incurred prior to cancellation confirmation.
5. Pricing and Payment
5.1 Pricing
All prices are firm for the duration specified in the quotation. Prices include standard packaging but exclude shipping, insurance, taxes, duties, and customs fees unless explicitly stated otherwise. Currency exchange rate fluctuations may affect final pricing for international transactions.
5.2 Payment Terms
Payment terms are Net 30 days from invoice date unless otherwise agreed in writing. We accept bank transfers, letters of credit, and other payment methods as agreed. For new customers or large orders, we may require payment in advance or bank guarantees.
5.3 Late Payment
Late payments are subject to interest charges at the rate of 1.5% per month or the maximum allowed by law, whichever is lower. We reserve the right to suspend shipments and services for overdue accounts. Customer is responsible for all collection costs and legal fees.
6. Delivery and Risk Transfer
6.1 Delivery Terms
Delivery terms are EXW (Ex Works) our facility unless otherwise specified. Shipping arrangements, costs, and insurance are Customer's responsibility unless explicitly included in the order. We will use commercially reasonable efforts to meet requested delivery dates.
6.2 Delivery Dates
Delivery dates are estimates only and are not guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control, including supplier delays, transportation issues, customs procedures, or force majeure events.
6.3 Risk Transfer
Risk of loss and title to Products pass to Customer upon delivery to the carrier or Customer's designated representative. Customer is responsible for obtaining adequate insurance coverage for goods in transit and storage.
6.4 Inspection and Acceptance
Customer must inspect Products immediately upon receipt and notify us in writing of any discrepancies, damages, or defects within 5 business days. Failure to provide timely notice constitutes acceptance of the Products as delivered.
7. Warranty and Quality Assurance
7.1 Warranty Terms
We warrant that Products will be free from defects in materials and workmanship for 90 days from delivery date or as specified in the product documentation. Refurbished equipment carries the warranty terms specified at time of sale. Our sole obligation is to repair or replace defective Products.
7.2 Warranty Exclusions
Warranty does not cover damage due to misuse, abuse, normal wear, unauthorized modifications, improper storage, or use beyond specified parameters. Software and consumable items are excluded from warranty unless otherwise stated.
7.3 Exclusive Remedies
The warranty and remedies set forth herein are exclusive and in lieu of all other warranties and remedies. We disclaim all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.
8. Limitation of Liability
Our total liability for any claim shall not exceed the price paid for the specific Product or Service giving rise to the claim. We shall not be liable for indirect, incidental, consequential, or special damages, including lost profits, business interruption, or loss of data, even if advised of the possibility of such damages. These limitations apply regardless of the legal theory of liability.
9. Intellectual Property
All intellectual property rights in our documentation, software, and proprietary information remain our exclusive property. Customer receives only the limited rights necessary to use the Products as intended. Customer shall not reverse engineer, decompile, or create derivative works from our proprietary materials without written consent.
10. Confidentiality
Both parties agree to maintain confidentiality of proprietary information received during the course of business. This obligation includes technical data, pricing information, business strategies, and customer information. Confidentiality obligations survive termination of the business relationship.
11. Compliance and Regulatory
Customer is responsible for ensuring Products comply with applicable laws, regulations, and standards in the destination country. Export/import licenses, customs clearance, and regulatory approvals are Customer's responsibility. Customer warrants that it will not use Products for prohibited purposes or in violation of applicable laws.
12. Force Majeure
Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including natural disasters, government actions, war, terrorism, epidemics, labor disputes, or supplier failures. The affected party must promptly notify the other party and use reasonable efforts to mitigate the impact.
13. Termination
We may terminate or suspend services immediately upon Customer's breach of these Terms, insolvency, or change of control. Termination does not affect accrued rights and obligations. Customer remains liable for all outstanding payments and shall return any confidential information.
14. Governing Law and Dispute Resolution
14.1 Governing Law
These Terms are governed by French law, excluding the UN Convention on Contracts for the International Sale of Goods. The French language version of these Terms shall prevail in case of any discrepancy with translations.
14.2 Dispute Resolution
Parties agree to attempt resolution of disputes through good faith negotiations. If unsuccessful, disputes shall be resolved through binding arbitration under the rules of the International Chamber of Commerce, conducted in Paris, France.
14.3 Jurisdiction
For matters not subject to arbitration, the courts of Paris, France shall have exclusive jurisdiction. Both parties consent to the personal jurisdiction of such courts and waive any objection to venue.
15. General Provisions
15.1 Entire Agreement
These Terms, together with any written order confirmations and specifications, constitute the entire agreement between the parties and supersede all prior negotiations, representations, and agreements.
15.2 Severability
If any provision is deemed invalid or unenforceable, the remainder of these Terms shall remain in full force and effect. Invalid provisions shall be replaced by valid provisions that most closely achieve the intended economic effect.
15.3 Assignment
Customer may not assign or transfer these Terms without our prior written consent. We may assign these Terms to any affiliate or successor entity without restriction.
15.4 Amendments
These Terms may only be modified by written agreement signed by authorized representatives of both parties. We reserve the right to update these Terms for future transactions by posting revised terms on our website.
Last Updated: August 21, 2025